Repair Ticketing that Delivers Better Service and Repeat Customers
Repair ticketing software designed for repair departments and customer care
- No setup fee
- No credit card required
- Premium Customer Support
14 days / corporate Email 7 days / free email
Your Key to Flawless Repair Management
RepairCMS is the difference between chaotic repair service handling and seamless collaboration
Without RepairCMS
- Manual track of work orders
- Constantly switching apps
- Unorganized and chaotic workflow
- Lost context in communication
- Mix up repair devices
With RepairCMS
- Automated Workflow
- All-In-one repair ticketing platform
- Efficient repair management
- Enhanced team collaboration
- Top organized repair service
Explore the DNA of the RepairCMS Service Ticket
At the core of every repair job is a well-structured service ticket. It’s more than just a request, it’s the backbone of an organized workflow. With RepairCMS, each service ticket is crafted to capture dynamical essential details
Customize any type of service case
Easily manage and customize service cases for all repair needs, such as warranty, RMA or paid services.
Provide service for any type of device
Manage repairs for any type of device or item, ranging from electronics to appliances, seamlessly.
Track every step and apply custom states
Keep track of repair progress and customize states based on your service needs.
Assign repair jobs to the right team member
Make sure that each repair job is handled by the most qualified technician. With RepairCMS, you can assign specific tasks to the right team members, optimizing efficiency and guaranteeing high-quality repairs. Get the job done right, the first time, every time!
Add documents, images, and videos to your work order
Whether it’s repair details, before-and-after photos, or instructional videos, keep everything in one place to improve communication, reduce errors, and provide clear documentation for every repair.
Avoiding Mixing-Up Devices Using Barcode Labels
Barcode labels are automatically printed at the final step of repair registration. With a barcode scanner at each workstation, you and your team can effortlessly identify and process every repair in RepairCMS, eliminating confusion and ensuring accuracy.
Customer support with unified messaging and internal team colabration
Keep repair job related communication in one place! Manage customer inquiries, job updates, and internal team communication through a unified message box. Stay connected with your team and customers, ensuring smooth collaboration and timely support for every repair job.
Every Ticket Begins with a Work Order, and That’s Where You Start Earning
With RepairCMS, every ticket you create isn’t just a task to be completed, it’s a well-organized work order that marks the start of a profitable, transparent service journey.
Standard Services with Predefined Prices
With Pricing Catalog-Based service booking, you can offer a list of services with fixed prices. It allows you to quickly book standard services, like diagnostics, maintenance, or common repairs. It’s perfect for straightforward jobs where you know the exact cost upfront.
Multiple device category support for advanced services
For more advanced repairs, the Device-Based service ticket booking lets you customize your repair service based on the device type, model, and brand. This method is ideal for jobs where the required repair job depends on device type and defect symptoms.
The Secret to Repeat Customers is Organized Service Ticketing
Organize all repair jobs in one place, reduce errors, and elevate customer service with transparent repair ticket tracking.
Simplified Repair Ticket Booking in Just a Few Steps
Follow an intuitive process for booking repair tickets, keeping things easy and straightforward from the first click.
Work Smarter with Dynamic Dropdown Fields
Add or remove options directly in the dropdown fields while booking work orders, making your process more flexible and efficient.
Work Smarter with Dynamic Dropdown Fields
Add or remove options directly in the dropdown fields while booking work orders, making your process more flexible and efficient.
Get Customer Signatures Digitally
Simplify the approval process by collecting customer signatures on a tablet. It’s quick, convenient, and eco-friendly.
Why Repair Ticketing Software is a Must for Repair Departments
Using a repair ticketing software ensures every customer request is captured, tracked, and billed accurately. It streamlines your workflow, prevents missed tasks, and helps you deliver top-quality service, all while ensuring you get paid for every job completed.
Increase transparency in your repair process
Using a repair ticketing system means staying on top of every request and boosting your trust
Simplify customer communications
Stay connected with your clients and efficiently track progress as never before.
Stay Organized and Stay Paid
Capture every detail and repair status, don’t miss any service and get paid for every job.
Ready to streamline your repair process today?
Join our community of satisfied clients and elevate your repair service management to new heights with RepairCMS Ultimate
